FAQ

Current turnaround for order despatch is 1-3 days.

If your item is damaged please contact us and we will arrange a replacement or a refund. We do our best to ensure items are packed as secure as possible.

If you have purchased a ticket to an event and are unable to make it you can contact us and we can either arrange a credit or refund. Cancellations to events must be done 48 hours before event starts due to the sell out nature of event. 

Privacy policy

We are dedicated to protecting the privacy and safety of your data. We want to be completely transparent about how we use it—this policy explains what data we collect about you (and why!) and how we use, share and manage your information. It also outlines your choices and rights regarding this data, so please read it carefully.

Your email or phone number

How we obtain your email or phone number Why we collect and how we use this info
When you shop at our store, we may ask for your email or phone number to contact you about your purchase. If you agree, we may use it to contact you about your purchase (e.g. to send you an e-receipt).
When you shop on our website we ask you for your contact info. We need your contact info to give you updates about your order (e.g. to confirm your order, give you delivery updates etc).
You may choose to receive marketing messages from us If you choose to receive marketing from us, we use your data to send you information from RR.
You can choose to stop talking to us at any time, but we’ll miss you!

 

Other info about you, such as your name, address, and payment details

How we obtain other info about you Why we collect and how we use this info
When you buy items from our website we ask for your name, address, payment details, and contact info. We need this info to:
• Process your order
• Deliver goods and services to you
• Process payments
• Communicate with you about the status of your order

 

Technical info, like your IP address, browser, etc.

How we obtain technical info Why we obtain and how we use this info
When you visit our website we collect technical information such as:
• IP address
• Your browser type
• Your operating system
• How you browse or use our website or app
We need this info to protect your data and our site and app.

We also use it to improve to improve your experience and to improve our products and services.

We also use ‘cookies’ and similar tech to collect data about the pages you access or visit.
• For more about ‘cookies’ and how we use them (including for web-analysis purposes), please see our ‘cookie’ policy.